Business Process Outsourcing
Ready Teams of Specialists for the iGaming industry.
Customer Support: 24/7 availability across all time zones.
Dedicated Outsourcing: Tailored solutions for the iGaming industry.
Game Guardians: Professional teams ensuring quality and compliance.
Our Specializations:
iGaming Industry Support
24/7/365 Customer Service
Hotline (Call Support)
Immediate Case Resolution
Withdrawals Processing
KYC Process Handling
GDPR Compliance
AML Expertise
Gambling Compliance
Why Choose GameGuardians Outsourcing Service?
Flexibility
Customer support is available 24/7/365 in any time zone.
Language Expertise
Neutral-accented language support for seamless communication.
Cost-Effective
The most affordable employment agency with fixed-rate pricing starting at £990 per worker per month.
Custom Skills on Demand
We can build and manage any department you require.
Experienced and Motivated Teams
We recruit and identify the strongest candidates to meet your needs.
Comprehensive Communication Channels
Expertise handling emails, live chats, hotlines (calls), Skype/Messenger, and social media.
Safety and Security
Our teams are experienced in handling sensitive data, adhering to KYC rules, and ensuring GDPR compliance.
Risk-Free Trial
Enjoy a 10-day free trial. If you are not satisfied with the quality of our service, you can cancel with no obligation.
About Us
GameGuardians specializes in dedicated iGaming customer support and compliance services. We provide our clients with tailored solutions through a team of highly skilled specialists. Our remote teams in Poland and the Philippines combine a perfect mix of talent to meet the highest standards of the iGaming industry.
With proprietary recruitment and management systems and years of experience leading teams, we bring innovation and efficiency to every project. Our out-of-the-box approach ensures seamless project delivery from start to finish.
Let GameGuardians take care of your iGaming brand!
Why Choose GameGuardians?
96%
Customer Satisfaction Score
100%
Case Coverage
Transform Your igaming Business
Achieve unparalleled success in the competitive iGaming industry
with our customer service outsourcing and BPO solutions!
Here’s what you’ll get:
- Direct communication with your team
- Dedicated EU-based team manager
- Workflows customized to your business processes
- Comprehensive Quality Assurance systems
- Monthly performance reporting
- A dedicated EU-based Team Leader
- Neutral-accented support
- Team training programs
- Customer Success Manager support
- Integration with your software
- Quick and flexible onboarding process
Ready to Take the Winning Shot?
Contact us today to discover how our tailored solutions can revolutionize your customer service, enhance player satisfaction, and drive success in the iGaming market.
Core Values
Professionalism
Flexibility
Efficiency
Honesty
Loyalty
CASE STUDY
UK-Based Online Casino Operator
Challenge
Our client, a leading operator of an iGaming portal, faced high operational costs and challenges adhering to the heavily regulated UK iGaming market.
Solution
GameGuardians built a customer service and compliance team of 7 highly skilled professionals based in Poland. This team provided 24/7/365 support, including bank holidays, a feature previously unavailable to the client.
Results After the First Year
1. Cost Reductions
- Employee costs decreased by 57% compared to the UK-based team.
- Office costs in the UK were reduced to zero.
2. Improved Service and Market Presence
- The client became one of the few platforms offering round-the-clock live chat, even on bank holidays.
- Increased website popularity and enhanced customer satisfaction.
3. Enhanced Financial Performance
Financial results tripled (3x) from previous years due to:
- Operational efficiencies.
- Strategic improvements proposed by our team that went beyond basic customer service.
4. Operational Streamlining
Optimized the team size: The in-house team of 10 employees working two-thirds of the day was replaced by 7 employees providing 24/7 service.
Avoided tasks the client was unfamiliar with, including recruitment, training managers, and team management.
5. Business Growth
- Freed up the client’s time, allowing the launch of a new betting platform in South Africa and a second brand in the UK.
Key Benefits of Partnering with GameGuardians
Cost Savings:
Significant reduction in operational and staffing expenses.
Time Optimization:
The client regained time for strategic initiatives and expansion.
Enhanced Efficiency:
Streamlined processes achieved better results with fewer resources.
Scalability:
Enabled the client to expand their business globally.
GameGuardians Outsourcing Services
We offer tailored solutions to help your business save time and money while transitioning into a remote working environment.
Our Core Services:
· Customer Service, including premium 24/7/365 support.
· Compliance Teams to navigate complex regulations.
· Custom Teams built to meet your unique requirements.
This story can be yours too!
Partner with GameGuardians and let us help you reduce costs, increase efficiency,
and drive your business growth. Contact us today for proven outsourcing solutions.
Upcoming Topics on Our Blog:
01
The Power of Outsourcing: Unlocking Business Potentia
02
Outsourcing in 2024
03
3. iGaming Customer Support Trends
to be written
04
The Practice of Outsourced Customer Support
05
GameGuardians: About the Brand
06
Customer Support Outsourcing: Insights and Benefits
For more insights, visit our blog: